Beware! Dawn Hines is very personable when you patronize her agency, but she will avoid speaking to the customer when it comes time to talk business, or get answers for constant rate increases, or changes in the policy. After dealing with her lack of communication, I was forced to switch to another insurance. I sent in a request to cancel my policy on 7/2/2013 to ensure ample time to process my request and to ensure that my bank account would NOT be drafted for July's premium on 7/12/13. I was SO SO SO Wrong. Not only was my bank account drafted for hundreds of dollars, but when I called to find out why they still drafted my account, although I cancelled, I was told, "Oh, we didn't catch it in time." I requested to speak with Dawn directly. I was given the run-a-round; Dawn avoided getting on the phone. The office promised to call me back to follow up on a couple of occasions regarding this issue. No follow up whatsoever from Dawn's office. I had no choice but to call corporate in Bloomingdale, IL. The corporate office advised me that Dawn Hines just sent my cancellation request over TODAY: 7/15/13. I sent the cancellation request on 7/2/13. Poor Poor Service! Not only is this a huge Inconvenience, and is messing with other checks coming through to my bank account, but now I have to wait for State Farm to cut a check and mail to me because Dawn Hines did not process my cancellation request. I strongly believe this act was intentional and spiteful since I requested to cancel. I honestly do not recommend her agency at all. Loyal customers should Never Ever be treated this way. So, I'm warning all consumers so that you won't have to deal with such a lack of professionalism, communication, and business ethic from Dawn Hines & staff. Poor Service!