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Bernardo-goldstein & Quinn Agency


100 State St
Albany, NY 12207
(518) 434-8118

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Average Rating : 1.0000
  • By 1Tammy On 04th Jul 2011

    It is interesting to me to note that this office has posted the following on their web page indicating they even have a code of ethics:

    I was referred to this office by Kindlon & Shanks..with such a highly regarded attorney one would think that the bail bondsmen would be as well.

    The experience with this office was the worst. I had been in contact with their office for about a week and a half prior to the court date I needed their services at. The day before the hearing they advised me everything was set and they would meet me to secure signatures. I called them about 5 pm and was given a whole new set of criteria and was advised it was not their procedure to show up at bail hearings. I was advised by the owner that his allegedly seasoned son who I had been dealing with ""doesn't know whats going on as he is not the owner"" and they would not be there the next day. We knew the bail amount would be in excess of 25K as per prior discussions with the son based on the charges. The phone call which I expected to wrap everything up ""at the last minute"" as they did not meet me at my office as they advised quickly turned into a blame game..alleging ignorance on part of the son. In between mixed messages and the end all was that the most they could put up would be 25K if they even did anything at all..but they definitely would not be appearing the next day. I was also advised that in the event it was 25K which all parties I spoke with, knew would not be the case, that they would not be able to get any funds until 3 days later. I am unsure if this firm has financial issues or just a complete lack of knowledge and communication amongst themselves.

    I immediately had to obtain a new firm and would highly recommend Goldstein - Costello Agency in Albany NY. They were on top of things and were compassionate with regards to the already heightened level of stress my family was under.

    The kicker was that that next day the owners son actually did appear at court and discussed the matter with one of our family members acting like the conversation with the owner never happened. He then started verbally attacking the new bailbondsmen we had to hire. But it didnt stop there, he took it to an even higher level and conveyed all the information he heard to the family of the other party involved adding more chaos to an extremely chaotic day..

    Dont even waste your time calling this firm!!! They are the most incompetent people I have ever dealt with!!!

    Call Costello - Goldstein in Albany

Bernardo-goldstein & Quinn Agency

Insurance rating: 1.0000 out of 1 ratings

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