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Jessica O'neill


33 Indian Rock Rd Ste 4
Windham, NH 03087
(603) 432-4500
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Average Rating : 1.0000
  • By cgaydos On 20th Oct 2010

    I called to cancel my insurance and go with Geico on 9/5, clearly told Berry to cancel policy and was told I would get refund check in 2 weeks. No check came as I was told and instead, I got a renewal form with another debit on my account for the next month. When I called in to see why cancellation didn't take effect, secretary Tiffany told me that "there isn't one in the system". Spoke with Berry immediately, asking why there is no cancellation, instead of owning his mistake, he told me Tiffany didn't know where to look, that he did it and that the corporate center is delayed up to three weeks in getting their cancellation notices. That was a lie. When I called and spoke to Jessica, the licensed agent, she backed up Berry and told me he wouldn't lie. Berry actually told her I never called to cancel and that I just called in to inquire of process of cancelling, that is incorrect, why would he cover his tracks?
    We are out more than 700 dollars now as a result of Berry's lies and now Jessica backing him as "my employee of 5 years". Very sad. I will be filing a complaint with the BBB and the insurance commissioner. Berry actually had said that "the insurance commissioner already knows about the delays". this apparently was a lie also. It has been 6 weeks, I still haven't received any refunds!

    Very poor business/customer relations practice. I would highly recommend going somewhere else for insurance coverage.

Jessica O'neill

Insurance rating: 1.0000 out of 1 ratings

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