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Bill Cavinee

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2590 River Rd # 201
Eugene, OR 97404
(541) 461-2002
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Average Rating : 1.0000
  • By nooshi.dieken On 05th May 2012

    DON'T USE THIS AGENT!!! First of all, my "disappearing deductible" has done a disappearing act of its own--I've been with this agency for 1 1/2 yrs and somehow, without any accidents or other claims, my deductible is exactly where it started. Furthermore, my premium increases with every renewal for absolutely NO reason. Then a couple weeks ago, I called because I needed a tow. I was stuck in a ditch at the bottom of my 1/2 mile long driveway with my infant daughter in the car with me. When I called to ask for a tow, the snotty girl on the phone told me that I had to find a tow company independently, pay for it out of my pocket, and then they would reimburse me. First of all, WHY would I need to pay for it up front? What exactly is the point of having tow "coverage" if I need to do this. Then, when I asked if she could find someone and call for me because I had no access to phone listings as I was STUCK IN A DITCH, she laughed at me. Yes. She LAUGHED. Her response: "We don't usually call for tows, hahaha..." I hung up. Luckily for me and my 5-month old, I was able to get ahold of my mother who has AAA, and she came by and called for a tow truck who pulled us out. I have never been treated so poorly by an insurance agency before, and this is the 2nd time in less than a year that one of their unprofessional representatives has been rude to me over the phone. It must be a pretty easy interview at Bill Cavinee's agency. Get some professional staff, Bill! In the meantime, I'm finding new insurance, even if it costs me more per month. Good riddance!

Bill Cavinee

Insurance rating: 1.0000 out of 1 ratings
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