I pay premium price for full coverage insurance, I have had this company as my insurance company for over 4 years, my first accident was on July 19th where I hit a deer with my car I had for 11 days, I have now not had my car for 7 weeks because of fighting with the insurance company over the windshield being busted on the passenger side... I admit there was a rock chip in the windshield but I would have not replaced it, but due to hitting the deer it now must be replaced and they are refusing to do it...and calling me a liar at the same time, saying it didn't happen in the accident of hitting the deer... I even have turned in affidavits' about my windshield not being broke up until the deer accident.. Why pay insurance, full coverage when they will not cover all accident damage, what kind of insurance company is this... you have made my first accident claim pure hell.....now comes the lawyers and bad publicity over a $400 windshield... stay away from this company...

A few weeks ago, someone cut a hole in my vinyl roof to my convertible and damaged the mechanical workings of the door. The appraiser (Ronald Pendleton) came to look at it a few days later. After he accessed the damages, he informed me that they are only going to replace the headliner ( the inside of the top) and the vinyl roof and that is it. I can not use my old window in the back for the new top so it will need to be replaced and the cables and padding will need to be replaced as well in order for my new top to work. They say that they are refusing to pay for the extra items needed for my new top because those items were never damaged. I would not have to purchase these other items if my top would have never gotten broken into. For everything, it will cost nearly $1,900.00 They are only sending me a check for somewhere in the range of $400 due to my deductible and according to Ron, the former top has depreciated in value even though it was re-placed 3 years ago and was still in great condition. They refused to pay for the repair to my door because he said it was about to go anyway, it was just a matter of time and it was coincidental that it happened to break the same day that my car was broken into. Now, he is saying that I will have to wait till I put it in the shop and they take the door off, then he will come and look at it. They do not return phone calls nor do they ever answer the phone. LOSERS!

Gina has been our insurance agent for many years and has always been there for us. She is friendly, knowledgable and has an outstanding staff. We'll never use anyone but Gina!

What can I say.... she's the best. You have to go see her. Great customer service and friendly faces.